Question
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$5.00 Please help me I am stressing over this
- From Business: Management
- Closed, but you can still post tutorials
- Due on Nov. 24, 2008
- Asked on Nov 21, 2008 at 9:41:30PM
Q:1. Which of the following conditions contributed in part to the
establishment of cafeteria-plan benefits packages?
A. Rising health costs
B. Employees need for life insurance
C. Workforce diversity
D. Increased strength of labor unions
2. Jim Stone grouped his department based on a common
product and different skills. He used a _______ approach.
A. divisional C. matrix
B. team-based D. vertical functional
3. Women tend to be more _______ than men, which suggests to some experts that they
might make better managers in the modern workplace.
A. bureaucratic C. task-oriented
B. hierarchical D. collaborative
4. You work in the Human Resources Department of a large corporation. Part of your
responsibility is to evaluate potential employees for a variety of positions. For which
of the following positions would an assessment center work best?
A. A worker on an assembly line C. A computer programmer
B. A manager trainee D. A warehouse worker
Questions 5 and 6 are based on the following scenario.
Ralph Kono, department manager for a conservation forest service district, felt frustrated
in his attempt to convince his district manager to adopt some of his ideas for improved
reorganizations. One idea was to arrange for employees from different functional departments
to meet regularly and resolve mutual issues and problems. Another was to increase
the span of control for department managers and make the district organization flatter. The
district manager said no to these and some of Ralphs other suggestions. Consequently,
hes thinking about talking directly with his managers boss.
5. Ralph Konos suggestion to bring employees together to solve mutual issues and problems
is an example of what approach to organizing?
A. Cross-functional C. Networking
B. Permanent teams D. Functional
6. If Ralph talks to his district managers boss, hes most likely violating the organizational
concept of
A. continuous process. C. chain of command.
B. work specialization. D. span of management.
7. Which of the following situations is an example of a technology change?
A. The introduction of a new sewing machine that combines two processes into one
B. A change in the method of reporting weekly production rates
C. A drug company that branches out into the cosmetics field
D. A select number of department managers who are sent to a management
training program
8. Affirmative action is most closely associated with
A. union membership. C. hiring policies.
B. on-the-job training. D. interviewing techniques.
9. Paul West is a partner at a large general management consulting firm. The organization of
the firm is by functional specialtywith a finance group, human resource group, strategy
group, and marketing group. Each group is headed by a vice-president. From these
groups, employees are assigned to specific consulting projects. Paul is currently the
project leader for a consulting job and has 12 employees from all groups assigned to his
team. What type of structure does this consulting firm have?
A. Geographic-based divisional C. Functional
B. Customer-based divisional D. Matrix
10. When conducting performance appraisals, Jim usually gives Paul a good rating on every
part of his work, even though Paul is weak in some areas. Of what performance appraisal
error is Jim guilty?
A. Halo error C. Homogeneity
B. Unrealistic job preview D. Matching model
11. Before Carol Clark conducts a performance appraisal, she asks the employee to fill out a
sheet on which the employee rates his or her own performance. Then during the performance
appraisal, Carol discusses her own impressions of the employee as well as the
employees impressions. What tool is Carol using?
A. Assessment center
B. Realistic job preview
C. 360-degree feedback
D. Behaviorally anchored rating scale
12. Which of the following would most likely focus on an organizations values and mission?
A. Case discussion group C. Computer-assisted instruction
B. On-the-job training D. Orientation training
Questions 1315 are based on the following scenario.
Roger Jones, a repair service manager for a large urban auto and truck dealership,
continually surveys customer service satisfaction. In response to comments and increasing
market competition, hes planning to extend service hours to evenings and Saturdays,
to more specifically itemize bills, and to provide customers with courtesy rides. The
dealership owner supports the changes and says that she will do anything to encourage
acceptance by removing major organizational barriers. Also, she suggests that Roger
involve employees from accounting, parts, and repair in designing and implementing
the changes.
13. The changes that Roger Jones proposes are in response to _______ forces.
A. internal C. resistance
B. external D. barrier
14. What is Roger doing that will help to overcome any resistance to this change?
A. Hes getting his information directly from the customers.
B. Hes including the people involved in the process of designing the change.
C. He has gotten the support of his immediate superior.
D. Hes concentrating his changes in the area of customer service.
15. The proposal by Roger for a change in hours and days of operation best illustrates what
type of change?
A. Technology C. Structural
B. Product D. Culture/people
16. Kurt wrote up an outline of the knowledge, skills, and education needed in an accountant
to be hired by Kurt. The outline is called a
A. job description. C. job specification.
B. job analysis. D. job preview.
17. All of the following are changes in the U.S. population that have forced businesses to take
diversity seriously, except
A. a decrease in the average workers age.
B. an increase in women in the workforce.
C. nonwhite majorities in major markets.
D. a growth in Hispanic, African-American, and Asian purchasing power.
Questions 18 and 19 are based on the following scenario.
Kathy Foard joined the West Coast office of Okai Electronics after she received her M.B.A.
degree. While most of the employees at the United States offices of Okai are Americans,
the top two management levels are staffed exclusively by Japanese nationals. When she
asked her boss, Mr. Komatsu, about this, he replied that performance was the only thing
that mattered at Okai. However, Kathy has also picked up on Mr. Komatsus attitude
toward Americans: he clearly believes that Japanese ways and cultures are superior to all
other cultures.
18. Kathys chances for future promotions at Okai will likely be blocked by
A. poor performance. C. the glass ceiling.
B. affirmative action. D. diversity awareness.
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19. Mr. Komatsus attitude toward Japanese culture should be labeled as
A. pluralism. C. monoculture.
B. ethnorelativism. D. ethnocentrism.
20. Two students are discussing affirmative action. Student A says that affirmative action
developed under stable and improving working conditions. Student B says that affirmative
action is the same thing as diversity. Who is correct?
A. Only Student A C. Both students
B. Only Student B D. Neither student
