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$5.00 Sombody Please help me on this principles of management
- From Business: Management
- Closed, but you can still post tutorials
- Due on Nov. 26, 2008
- Asked on Nov. 23, 2008 at 03:08:30AM
Q:1. Suppose a group of employees from a department meet with
their division manager to air their grievances about their
department managers behavior. What form of communication
is represented by this meeting?
A. Upward formal C. Downward formal
B. Upward informal D. Downward informal
2. Manager Tom Sikes prepared a budget showing both
anticipated and actual expenses for his department. Tom
worked on a/an _______ budget.
A. cash C. revenue
B. expense D. capital
3. Richard Nelson is a team member in a production department. Hes great at reducing
tension by telling jokes and in other ways drawing off emotions when the group
atmosphere is tense. Richard can also be counted on to energize the team into
action when the interest drops. What role is Richard demonstrating?
A. Task specialist role C. Socioemotional role
B. Dual role D. Nonparticipator role
4. CalMed, Inc. has recently instituted a total quality management (TQM) program
throughout its facility. Each week, several groups of 6 to 12 employees meet to
identify problems and discuss possible solutions. What technique is CalMed using
by implementing these groups?
A. Feedforward control C. Quality circles
B. Feedback control D. Benchmarks
5. Anita Jarvis owns and operates Sunrise Travel Agency. The agency and seven branches
serve a large metropolitan area. Recently, many customers have complained about rude
travel clerks, overbillings, inaccurate arrangements, long waits, and other problems. Anita
has decided that she and the branch managers will meet weekly to find solutions to these
problems. The group that Anita has formed is most like what kind of team?
A. Vertical team C. Committee
B. Task force D. Problem-solving team
Questions 6 and 7 are based on the following scenario.
Sally Henderson is a district sales manager for Lemming, Inc. Through faulty information,
one of her new salespeople has unknowingly offended Lemmings biggest customer, who
is furious and threatening to close his account if not apologized to as soon as possible.
Sally wants to get the needed apology but not discourage the new salesperson.
6. The appropriate channel between Sally and the salesperson would be
A. low in richness, so Sally can think out what shell say.
B. low in richness, to document this important matter.
C. medium in richness, to balance out advantages and disadvantages.
D. high in richness, to get quick feedback and avoid misunderstandings.
7. Assuming time permits use of all the following, the best channel between Sally and her
salesperson would be
A. face-to-face talk. C. e-mail.
B. telephone. D. a memo.
8. Glower Company is planning its budget for the next twelve months. The front-line
supervisors begin the process by estimating their departments resource needs. They
pass this information to top management for approval. What type of budgeting process
is Glower using?
A. Activity-based budgeting
B. Bottom-up budgeting
C. Top-down budgeting
D. Combination of bottom-up and top-down budgeting
9. STD Company has instituted a total quality management (TQM) program. Under this
program, their production department set a goal for a rejection rate of 4 percent. In May,
they reached that goal. Under TQM, whats their next logical step?
A. Attempt to maintain the rejection rate at 4 percent.
B. Begin to increase production, keeping the rejection rate the same.
C. Allow the quality control department to determine their course of action.
D. Set a new goal of 3 percent rejection.
10. The sales representatives of a large business were withholding information from
representatives in other territories. Withholding such information may help one territory,
but its detrimental to the overall company. Whats the apparent cause of the conflict
between the territories?
A. Communication breakdown C. Jurisdictional ambiguities
B. Scarce resources D. Personality clashes
11. A characteristic of teams as they increase in size is
A. more satisfaction. C. greater agreement.
B. fewer demands on leaders. D. greater absenteeism.
12. Manager A thrives in an organization that emphasizes corporate culture and intrinsic
rewards. Manager B likes a company with a flat structure and rewards given to teams.
Which Manager is comfortable with decentralized control?
A. Manager A only C. Both managers
B. Manager B only D. Neither manager
13. Which of the following items would be considered a formal downward communication?
A. A speech by the president of a company to assembly-line workers
B. A memo from a department manager to his employees regarding a new procedure
C. A meeting between front-line supervisors and a company president in which
supervisors explain their production problems
D. A memo from an employee to her boss regarding progress on a current project
14. Health-Fit Co. freezes and sells vegetables that have been organically grown. Its currently
thinking about opening a new facility in Virginia. Before it does, however, representatives
from Health-Fit plan to visit surrounding farms to see if they can supply the type and
quality of vegetables Health-Fit is seeking. What type of control is Health-Fit exercising?
A. Concurrent C. Feedforward
B. Decentralized D. Feedback
15. The main difference between negotiation and mediation is that
A. mediation requires the help of a third party.
B. mediation is used when the conflict involves personality clashes.
C. negotiation involves solving a disagreement involving money.
D. negotiation requires participants to clarify their responsibilities.
16. How does semantics interfere with communication?
A. The sender of the message receives no feedback.
B. The receiver screens out unwanted stimuli.
C. The channel isnt appropriate for the type of message.
D. The receiver and sender interpret words in different ways.
17. A team is assembled to redesign the packaging for a popular brand of breakfast cereal.
A sharp disagreement has emerged between members who want to emphasize family
values and those who want to appeal to rebellious high school and college students.
This team seems to be in the _______ stage.
A. performing C. storming
B. norming D. forming
18. The hallways of a company have signs to remind employees of the companys mission
and cultural values. What type of downward communication do these signs peform?
A. Implementation of strategy C. Job rationale
B. Indoctrination D. Feedback
19. Total output for Samson, Inc. is $25,000,000. If materials cost $10,000,000, then
materials productivity equals
A. 2.5. C. 0.6.
B. 15. D. 0.4.
20. Which of the following statements about an organizations grapevine is true?
A. The grapevine is used chiefly for personal gossip.
B. A minority of shift workers get most of their information from the grapevine.
C. Grapevine information tends to be accurate and relevant to business.
D. The grapevine is most active when business is routine and workers are bored.
