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gumdropp23
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$20.00 COM/215 Written Communication....assistance need..

• From Communications: General-Communications
• Closed, but you can still post tutorials
• Due on Jul. 16, 2008
• Asked on Jul. 16, 2008 at 06:43:02AM

Q:

1. CheckPoint: Organizing Information in Messages;

Although all business communication shares some common characteristics, differences do exist among informative, positive, negative, and persuasive messages. For example, in order to elicit the most favorable response, it is important to determine how to layer the information in the message, especially if the content is negative. Providing the best possible customer service for both internal and external audiences hinges on good communication. Because writers do not have a second opportunity to create a first impression, planning what to say and how to say it is an essential step in successful business communication.
• Due Date: Day 3 [Individual] forum
• Use the table in Appendix C to record ways you would organize information for
informative, positive, negative, and persuasive messages.
• Post the table as an attachment.

2. Assignment: Informative, Positive, Negative, and Persuasive Messages

• Due Date: Day 7 [Individual] forum
• Compose an informative message for Scenario 1, a Positive Message for Scenario 2, a
Negative Message for Scenario 3, and a Persuasive Message for Scenario 4. You may
use the templates on the BAC Web site to write the messages. The minimum word count
for each message is 150 words.

Scenario 1: Write an informative message that tells one of your colleagues at work
or one of your friends how to enroll at Axia College.

o Scenario 2: Write a positive message to the supervisor of someone who went above
and beyond the call of duty to help you.

o Scenario 3: Write a negative message to the phone company about charges that
should not have been on your last month’s bill.

o Scenario 4: Write a persuasive message to your boss explaining why you should get
a raise, OR write a persuasive message to your landlord explaining why your rent
should not be raised.

• Post the messages as attachments.

 

Attachments:
com215_appendix_c[1].doc (23K)

Attachments: