$20.00 PERFECT A+ POINT TO POINT ANSWER
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- Posted on Apr. 02, 2009 at 03:37:44AM
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Preview: ... anguage don't match, people tend to trust body language more <br><br>Communication and customer service <br>-most patients are ok with delays or changes as long as they are informed so it's very important to inform patients of changes as soon as possible and with as much explanation as HIPPA will allow <br>-example: Last night we had a lady who needed an urgent C-section, but she and the baby were relatively stable. We got her and her family prepped and ready, but in the meantime 2 other patients needed emergency C-sections. It was important for us to communicate with our patient that she would be taken down, ...
The full tutorial is about 524 words long .
$17.00 best answer
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- Posted on Apr. 02, 2009 at 03:42:14AM
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Preview: ... d efficiently processes check reorders, <br>· A pharmaceutical sales person who promptly and pleasantly supplies pharmacies with the latest products and is able to provide accurate information about them, <br>· A car manufacturer that promptly and efficiently supplies its dealers with new cars and the right parts, <br>· A training department that effectively supplies its company or organization with training programs that solve performance problems, <br>· A switchboard that promptly and efficiently handles telephone calls, <br>· A telecommunications company that promptly and efficiently installs a telephone system, <br>· A construction company that builds new homes on schedule, or <br>· A steel mill that promptly delivers the right products to its buyers (http://www.burrese.com/Personal_&_Professional_Achievement/Lessons_From_The_Apprentice/Business/provide_excellent_customer_servi.htm). <br><br>The definition of customer service activities encompasses these and many more, but must be initiated through effective communication with the customer. Almost everything done by a business contributes to customer service, which has to be communicated to the customer through friendly staff , and also notice that good customer service is prompt, efficient, pleasant and helpful. Giving superior customer service and using effective communication are two important ingredients toward your bottom line (http://www.burrese.com/Personal_&_Professional_Achievement/Lessons_From_The_Apprentice/Business/provide_excellent_customer_servi.htm). <br><br><br><br>EXCERPT: The Customer Service Attitude <br><br>It is easy to state that everyone interacting with customers should be thinking of customer service and acting prompt, polite and nice. But what does that mean? In one sentence, we could characterize this as treating our customers as we would want to be treated. Going a little farther, here are a few components of a great customer service attitude to improve the interactions between employees and customers. <br><br>Use a pleasant tone in person and over the phone. Gestures and tone can convey more than the actual words used, and over the telephone gestures cannot be seen, so tone is even more important. Customers can identify the mood you are in by your tone, which can consist of your pace, volume, inflection, intensity and attitude. Notice how none of these have anything to do with the actual words you may be saying. Adjusting your pace to that of the customer and adjusting your volume to ensure the message is heard assist in communication and will present a more favorable response within the customer. Maintaining a positive attitude and using inflection and intensity in your voice can also help you "connect" with the customer and stand out as giving superior service. Remember, service is often measure by how the customer perceives the entire experience. Pleasurable communication with those waiting on you heightens the experience. Above all, smile as you communicate. ...
The full tutorial is about 2365 words long .
$15.00 Effective communciation im medical office
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- Posted on Apr. 02, 2009 at 04:04:17AM
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Preview: ... e complet ...
The full tutorial is about 6 words long plus attachments.
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Effective communciation im medical office_Solution.doc (26K) (Preview)
$13.50 Here is the answer. A+
- This tutorial hasn't been purchased yet.
- Posted on Apr. 02, 2009 at 10:31:56AM
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Preview: ... Gestures and tone can convey more than the actual words used, and over the telephone gestures cannot be seen, so tone is even more important. Customers can identify the mood you are in by your tone, which can consist of your pace, volume, inflection, intensity and attitude. Notice how none of these have anything to do with the actu ...
The full tutorial is about 276 words long .
